Frequently asked questions 

EVENT DAY

Can I take my own water bottle on the course?

Yes. In-fact we are encouraging this as we try to reduce our footprint on the environment. You can refill at any of the water stations on course.  We have a total of 4 water stations on the course (including the finish line). If you plan on taking a disposable water bottle or use our single use cups, please dispose of at a water station bin thoughtfully when no longer required.

Is bag drop free?

At this stage our 2021 events will not have a bag drop to align with our COVIDSafe planning. Please refer to the Event Day Info on the webpage of the stadium you are stair climbing for latest updates.

What should I bring?
  • A copy of your confirmation receipt
  • A copy of your signed waiver (SA and QLD only)
  • Layers – you’ll get hot quickly climbing stairs but cool down equally as quickly after you finish if the weather is chilly. Check the forecast and be prepared. remember: No bag drop this year (2021) so bring what you can carry or leave it in the car.
  • A water bottle (for environmental reasons) otherwise water stations will be on course with single use cups.
  • A smile! Remember you paid to do this 😉
Will I be photographed on course?

Yes. We use the professionals at Supersport images who will have photos available to view and/or purchase on their website within 48 hours of the event. All participants should be emailed a link to view their images by Supersport images when they become available (check your spam)

Can I carry my baby in a harness on the course?

Sorry no. Accidents can happen and we’d hate for you to have an accident whilst carrying your child. We suggest making arrangements with someone you know prior to the event to baby sit or look after your child in the spectator bay at the event whilst you stomp

Can I wear a weight vest on the course?

This is permitted, but please expect to have this checked and searched at point of entry and again at the start line

Can I do this without shoes on?
No. The venue terms and conditions are quite clear on this and no bare foot running is permitted. Whilst in the venue you must have shoes on.
Is there a time limit to complete my Stomp?

Stadium Stomp is not a timed event.

Participants will have until 2 hours after the last full course wave of the day (2.5 hours for Melbourne) to complete the full course. After this time, announcements will be made over the bowl mic and a member of the Stadium Stomp Operations team will direct any participants remaining on course to make their way down to the field of play to complete their finisher lap.

If there are minimal people on course and resources permit, consideration will be given by the Event Director to allow the participant(s) to continue in conjunction with either a Stadium Stomp volunteer or event staff member following them.  NB. The course may be packed-down around participants as this process occurs.

To allow yourself the most time to complete the course, we recommend registering for an early wave time.

REGISTRATION

Can I get a refund?

IMPORTANT: Please note we do not refund at all within 7 BUSINESS days of your event – irrespective of the group you fall into below (unless it is COVID related as a result of Government imposed restrictions). Please do not wait until the last minute.

2020 Ticket Holders – If you cannot make the new date announced for our 2021 events, please email us for a refund of your ticket price less $10. Please include your bank BSB and Account details if your credit card is no longer valid. No refunds will be granted after your 2021 replacement event has occurred. Any refund requests need to have happened before this time.

New Registrations (2021 events onward) – While our regular Terms & Conditions state that we don’t provide refunds, we recognise that we are operating in very unique circumstances at the moment. With that in mind, registered participants for our 2021 events have several options if their event is postponed due to COVID-19 or changes to Stadium availability:

1) Transfer your registration to the new dates in the future

2) Transfer the credit from your registration to our Virtual Event (details TBA)

3) Request a refund. Note for refunds: we will provide a refund on the ticket price minus a $10 admin fee if it’s COVID related (as per above). Please note that we are unable to provide a refund on the Active processing fee, which is charged at the time of booking.

If, within two weeks of event day you are prevented from attending a Stadium Stomp event due to interstate COVID restrictions (border closures etc), the above options 2 and 3 will also be available to you.

Non-COVID related refunds:

Should you be requesting a refund for non-COVID related reseaon, we only refund on the presentation of a doctors certificate to the value of 50% of your ticket but will not refund at all within the lead up of 7 days of your selected event or after bibs have been posted (whichever occurs first), or post event. Please refer to our event terms and conditions for further clarity.

We are happy to transfer your entry to someone else if you can find a replacement. See “Can I transfer my registration?” in these FAQs for more on this. Cut-off dates apply and no transfers will be granted after event bibs have been posted (around 3 weeks out from your event).

How much does it cost?

Prices vary according to venue and when you sign up. You’ll need to click on your preferred venue from our Events menu to see these options.

What do I get as part of my registration?

Depending on when you register you may receive a discount, a free merchandise item, finishers medal.  The earlier you register, the more you get so check your venue of choice under the pricing guide for the full low down.

Can I transfer my registration to someone else?

Yes. If you have paid for your registeration in 2021, this can be done from your account login. Cut-off dates apply (3 weeks out from your event). Please read carefully the instructions and the notes here as essentially the new person will need to pay for the ticket at the current price but once done, you will be refunded your 2021 ticket price automatically.

If you have transferred across from 2020 and paid $0, it is NOT possible to transfer through your account login and receive a refund for your $0 ticket.

If cut-off dates have been initiated (3 weeks out from your event), no transfes will be possible.

Can I change wave times?

Pending availability in your preferred wave time, you can change wave times or even course length from your account login here. For instruction click here. (PLEASE NOTE: If you have a personalised bib associated with our Super Early Bird offer (not available in 2021), changing wave times MAY result in a loss of your personalised bib – applicable for changes three weeks or less out from the event).

You will be charged or refunded any price differences from course lengths and alerted prior to payment if you make this change. Straight wave time changes within the same category (course length) may involve a fee as you will be charged the difference of your purchase price and the current ticket price. Cut-off dates for you to do this yourself will apply (typically 3 weeks out from your event). Any changes after this will need to be requested by contacting us.

Can I register more than once?

If you’d like to register for multiple stomps this is only possible with the purchase of an Unlimited category ticket. 

How do I know if my registration came through?
You should receive an email confirmation almost instantly. If you can’t view this, check your spam/junk/promotions folder. If it’s still not there, your email may have been typed incorrectly. Please contact us if you suspect this is the case.
Can I view or update my details?

Yes. You can view everything regarding your registration from your account login here. Cut-off dates may apply as we prepare bib kits for the big day (around 3 weeks before).

Can I transfer my registration to another city/event?

The best we can do is cancel your current registration and provide a Promo Code for you to enter an alternate event in the current Stomp season to the value of your cancelled registration. If you’re replacement event costs less than your original purchase, NO refund will be offered for the difference.

When do registrations close?
Standard on-line registration will be available up until 5pm two days prior to each event. On the day entry may be available pending an event sell out. On the day registrations incur a $5 surcharge.
When do I get my bib?

New for 2021, you will have the option to purchase postage and have your bib sent to you in advance. Cut-off dates apply. Anyone registering after the cut-off will only have the option to collect on the day of the event.

Do I need to sign a waiver to participate?

Yes, you will need to sign a waiver (our Terms and Conditions) as part of your registration. Please ensure you understand the waiver before concluding your registration. You can view the Term and Conditions by clicking on the link in the footer of this website.

NOTE: Adelaide Oval and Gabba participants will need to sign a printed out copy of the terms and conditions which will be emailed closer to the date, or they can download from the above link. Copies will also be available at the registration desk on the day for those that have not brought a printed copy with them. This is a state legal requirement for these two events.

SCG and MCG participants will need to sign the e-waiver. When registering and paying for yourself this happens as part of the registration process. If you’ve been registered by someone else or are part of a pre-paid team then you may not have signed your waiver. Your confirmation email will have a link to click (above the Apple Wallet image) if you have not signed your waiver. Don’t see a link? Then you’ve signed it

Why are you charging a processing fee?
We use the services of a ticketing agent and their software to sell and process your registration in a secure environment and they charge a fee for this service. This is visible to you as the processing fee.

THE EVENT

Do I need to be really fit to do this?
No, but some fitness would help. Training on stairs will also help your muscles get used to the idea of stairs BUT depending on your venue, there may be course options to suit your fitness levels. If you’re after a taste of Stadium Stomp without the stress of conquering the whole course, do our short course (excludes GABBA).
Is Stadium Stomp a timed event / race?
Sorry! No race times! We’re not about awarding people for first, second, third…Feel free to time yourself if you want but we see Stadium Stomp as a challenge not a race and do not time our participants. So, there’s no pressure peeps! No one can look up your time!
How old do you have to be to stomp?
You’ll need to be 12 years or older to stomp in all our course options with the exception of Junior Stomp.

5-11 year olds can enter as a Junior stomper (if available at your venue) in the the Junior and must be accompanied by an Adult. One Adult can be responsible for up to 4 juniors

What is a wave time?
A wave time is a designated start time occurring once every 15 minutes. You will be able to select your wave time (subject to availability) during the registration process
What is included in my registration?

The earlier you register the more you get. Please refer to the pricing guide under your preferred Stomp venue to see details. Items may change from year to year. 

What happens if it rains?
Stadium Stomp will go ahead rain or shine, barring any inclement weather conditions that would put the safety of the participants at risk. In the event of inclement weather, modifications to the route may be made to ensure everyone’s safety. Check for Facebook updates in the event of bad weather
What if I can't finish the course?
No problem, just head to the nearest course marshal who will arrange for you to safely exit the course.

TEAMS

Do I have to be part of a team?
Whilst stomping with a group is great it’s not a requirement. Fellow participants and our course marshals will be there to help and encourage you along if you’re doing it alone – and plenty do
Is there a limit on team members?
No, sign up as many team-mates as you can
How do I join a team?
To join a team that’s been set up by your Team Captain simply click on ‘Join a Team’ during the registration process, search for your team and go from there.

If you missed the boat and wanted to join a team after you’ve registered, you can do this from within your account login

How can I see who has joined my team?
Team Captains can view their team members by logging into their account and going to the Team Centre.
How can I pay for my team members?

Team members can pay as they join (pay their own way) or a team captain can pay up front for members. Please note you’ll need to know team numbers and each member’s email address if paying up front for all members. Team Captains can email those they’ve invited at the time of registering.

For details on how to set up a team, please go to our Teams and Corporates page under the about menu.

Is there a discount for large groups?
Stadium Stomp is already heavily discounted for the majority of the sales cycle. We recommend getting in when the prices are lower for your discount. Please refer to the registration fees under each event for prices and cut off dates
What if my team's wave time is full?

The only way you can guarantee places in a wave is to pre-pay for them as you register and then invite the team members to join your team after their spots are paid for. 

If a wave time is sold out before all team members sign up there are options. Please read here for more.

 

THE COURSE

Will there be medical / first aid on site?
Yes. We will have medics on site
What if I can't finish the course?
No problem, just head to the nearest course marshal who will arrange for you to safely exit the course
Are there showers post stomp?
No. Whilst there will be toilet facilities in the concourse area and at each water station on course, no showers will be available for use at the venues
Is there stair count the total amount of stairs counting up and down?
Yes. The amount listed for your event is reflective of the up aisles and the down aisles.

MERCHANDISE

Where can I buy merchandise?

You can purchase merchandise online as you are registering for the event or once you’ve signed up you can purchase merchandise via your Account login Cut-off dates apply, so if you cant see it, it’s not available.

During the “on-sale” season we have no online shop.
Additionally, merchandise will be available for sale (pending stock) at our merchandise stand at the event. Popular sizes do tend to sell out so we recommend purchasing when you register or prior to the event to avoid disappointment

During the “off-season” when no events are on sale we have our online STORE. If you can’t see the STORE tab on our website, it’s not available.

Do you have an online shop?

During the “off-season”, yes. We have a STORE offering limited merchandise. Access is turned on and off so it you don’t see a STORE tab on the website, it’s not available.

During “on-sale” season there is no STORE on our website.  You can purchase merchandise during the registration process or once regsitered, you can purchase additional merchandise through your account login Cut-off dates apply.

Is merchandise being posted?

Yes. In 2021 all pre-purchased merchandise will be posted. Cut-off dates apply and if you purchase after postal cut-off dates (around three weeks out from your event), you’ll be able to collect on the day.

What if I ordered the wrong size?

No problem, we can change it for you.  Contact details at the base of this website. Cut-off dates may apply in which case you’ll need to wait until the event and try your luck swapping the size at the merchandise stand with available stock. Credit card details may be required if you are changing products where there is a cost difference.

What if I want to order merchandise after I have registered?

No problem, just login to your Active account to add merchandise. Cut-off dates may apply so if you don’t see the option to purchase when logged in you’ve missed the cut-off.

Pending a merchandise sell out, we will have a merchandise tent at the event with limited stock.

CHARITY / FUNDRAISING

Is Stadium Stomp a charity event?

Stadium Stomp is neither a charity or non-profit event, but we do use the event to raise awareness and funds for charity and in particular our charity partners. We encourage all our stompers to make every step count for a cause.

Who is the charity partner?

Our Charity Partners in 2021 are:

  • Black Dog Institute (National Partner)
  • Emergency Services Foundation (Joint VIC only with Black Dog)
How do I fundraise?

You can set up a fundraising page via our fundraising platform. We use GoFundraise and have templates set up that are Stomp branded so your donors can instantly make the connection between you, the event you are involved with and the charity you are supporting.

If you have chosen to fundraise for one of our charity partners, you’re fundraising page will be set up for you automatically and you will receive an email when complete. This should happen within the week.

If you are choosing a charity other than one of our Charity Partners you will be required to set up your own fundraising page here

Can I fundraise for a charity other than the Charity Partner?

Yes. You are free to choose from the many charities listed on the GoFundraise platform. If your charity is not listed, you can contact the team at GoFundraise for support or to nominate a charity.

Do I have to fundraise?

No. Fundraising is completely optional.

I am having issues with my fundraising page?

The fundraising component of this event powered by Everydayhero. If you are experiencing any problems regarding fundraising please contact the team at GoFundraise.

How long after the event can I fundraise?

We keep fundraising open for 3 months post event

During the COVID-19 Crisis fundraising pages for postponed events will remain open until 31 December 2020, or with new dates in place, fundraising will remain open for 3 months post event.

Does my registration fee go to charity?

No. We provide a catalyst for charities to use as a reason for their supporters to fundraise. We drive awareness for these charities through various communications, provide Expo opportunities at our events and (unlike some events) charge no fees to the charities we partner with to be involved with our events.

Ready to get stomping?

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